When this has been completed, try launching the game again. Click on this arrow to make a drop-down menu appear, then click on Verify files This will make a little arrow appear at the bottom right of the tile On the next screen, hover over the game tile. In Uplay, click on Games tab at the top of the window If you need to verify the files after installation, you can do this via the following:. If verification is not available within Epic, please install the game files in Uplay. After verification, the launch option appears again. Click the Verify button once the drop down menu appears. Navigate to the game in your Library and click the cog icon. Once you have backed up that folder, delete the "cache" folder.Īfter deleting the cache folder, please verify the game files within Epic: Open the cache folder and move the "ownership" folder to a safe location. Please note that the Uplay client must be fully shut down at this point and not running in the background. Navigate to the Ubisoft Game Launcher cache folder, by default located here: C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache To correct this situation, I recommend the following troubleshooting steps: Sorry for the delay in getting back to you and to hear you're having issues! I ALSO HAVE THE SAME PROBLEM CAN YOU HELP I've check my emails, the Epic launcher but there is no key. I'm trying it for the first time today, but it keeps asking me for an activation key. This video is step-by-step guide for linking process.Hope this h. So I bought Rainbow Six Siege from the Epic Games Store. Many people are having issues about linking their Epic Games account to the Ubisoft account. The folders are listed below, you might only have one or both, both cases are fine:Ĭ:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache\user_profileĬ:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache\ownership If i can also ask you to attach screenshots of either of the folders listed below to that case once it's created those should assist the team a great deal in investigating this issue, please do not post those images in this thread however. You can reach us either through the support website by opening a live chat session or alternatively through our social media accounts on Facebook and Twitter and they will be able to create a support case for you. We can look into this for you but it's not something we can discuss over a public forum. It could also be the case that your Epic account has been linked to the wrong account which can also cause this issue. that the game has not been linked to this account as yet. Un-linked and re-linked my current Uplay acccount twice. Ive gone through every possible loop to get this to fix itself. If you're being prompted for a key it might be the case that you're launching the game whilst signed in to the wrong Ubisoft account. Rainbow Six Siege asking for an activation key. Someone please help cause or this game was a waste of money. So I bought Rainbow Six Siege from the Epic Games Store.
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